Frequently Asked Questions

As soon as your order has been placed, we will immediately start packing your order.

NL: Ordered on working days before 3:00 PM is delivered the next day

BE: within 2-3 working days

Pre-orders: 7-15 days

We do not charge shipping costs for your order.

If it is not possible to deliver on the first attempt? Then we will try again the next day. If you are not at home, we will try to deliver the package to your neighbours. If that doesn't work either, don't worry: you can pick up your package at the nearest post office. PostNL will of course inform you about the location of the post office.

Is something still wrong? Please contact us directly at Thanks to fast communication, we can solve any problems as quickly as possible together with PostNL.

After placing your order, you will receive an order confirmation by email within a few moments. If it does not arrive within 30 minutes, please check your spam box first. If you cannot find the order confirmation here either, please contact us at Then we go right after it. uses the following payment options:


With this payment method, the payment is processed immediately during the ordering process. Payment takes place in a secure and trusted payment environment with your own bank. All you need for this is access to internet banking! This payment method is the simplest and most customer-friendly. Note: iDeal is only possible for payments with a Dutch bank.

Mastercard, VISA, and American Express

Credit card companies cover online payments and are therefore seen as a very secure payment method. As an additional check, you must enter your unique CVC code. You can find this three-digit code on the back of your credit card. In connection with fraud from abroad, our payment provider checks the IP address of the credit card holder with the IP address with which the order is placed. So these two must match.

Returns are free if you choose store credit or exchange. Otherwise we will credit 4.99 euros of your purchase amount for return costs

From the moment the order is delivered, you have a trial period of 30 days. Through our return portal you can register your return

If you have a complaint or have received an item with damage, please contact us at You will then receive all the information to find a suitable solution as quickly as possible free of charge.

Have you received an item that you did not order? Please contact us at before returning. You will then receive all the information to arrive at a suitable solution free of charge as quickly as possible.

An outstanding amount is always credited within the statutory period of 14 working days. Of course we try to credit the amount as soon as possible, but the exact term varies due to busy periods in certain periods. Feel free to contact customer service via for more information about the status of the handling.

That differs per article. Send an email to with the name of the article, article code and your size, and we will check for you whether the desired article can be reordered!

Your login name is always your own email address. If you do not remember which e-mail address you used, you can contact customer service via They can then find out under which email address your account was created. If you don't remember your password, you can easily retrieve it. In the login screen, choose 'Forgotten your password? Click here.' We will then send a new password to your email address. You can change this password yourself.

Final Sale products are always indicated on the website with a red FINAL SALE logo. Final Sale products may not be returned.

Als een item pre-order is dan geven we dit altijd aan op de productpagina. Let op pre-orders kunnen niet geannuleerd worden. Wel heb je de mogelijkheid om te retourneren.